Sub-par service from FNB Short Term

Worst experience ever with the claims process. I submitted a claim for accidental damage to my apple watch on 14/12/2022. The watch was collected the same day, which was awesome, but things went downhill from then. I have been making numerous calls to the call centre for feedback on my claim and I am not getting any joy. To date, my claim has not been finalized. I have been using FNB bank for close to 7 years and I am sad to say I will be moving all my products with FNB to Discovery - bank, life policy and funeral covers. I am done with FNB because of this claim.