Stupid temporary loans!!!! :(

I took out a temporary loan with FNB back in 2019 and paid it back the same month but it is still showing as open on my credit score. I have sent them mails requesting to have this fixed but it is still there. Your agents are not helpful, it's sad that I alway defend this bank but I have tasted their neglect and zero customer satisfaction that I am ready to switch banks. I am so fed up, this stupid listing is messing up my credit score.