AvdM
Anno van der Meulen

1 reviews | Active since Nov 2013

18 May 2015, 12:23

Stupid system

FNB is calling me several times a day for weeks now. When answering, a voicemail pronounce my names so akward, that i hardly recognise my own name. Then i must press 1. Then i must hold for an operator. Every time i had to hold on MORE THAN 5 MINUTES!!! Can you believe it. You call me, and i can not speak to anyone.<br> <br> Stupidity at its best. AND, IF AN OPERATOR WILL ANSWER, AND ASKS ME WHO IS SPEAKING, I WILL TOTALLY LOSE IT. FNB, you handed me over to attorneys, and i have got nothing to say to you at all. DO NOT CALL ME again. Forget about me and my phone number. Please.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2015, 16:27
Official
Hello wieweet,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 685172.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)