RB
Roger B
1 reviews | Active since Mar 2009
05 Apr 2019, 08:13
Stupid internet banking rejecting 100% updated info
I'm attemtped to purchase a laptop via FNB OB this morning, cause I checked MY budget and I know I have ample funds for it.
However, whilst doing the purchase I get declined even though I corrected the income vs commitments that is displayed onscreen, but it doesn't want to accept the updated info I input.
Seriously WTH? I have NO problem moving my stuff back to StandardBank, this is just effing BS!!!
How can your system base my affordibility on funds and debit orders that went off the account in 1 month, seriously, this is AGAIN NOT! innovative at all.
GET SOMEONE TO CALL ME AND UPDATE MY INFO, ELSE I WILL UNDO ALL THE DEBIT ORDER SWITCHING I DID FOR STANDARD BANK. EFF THIS!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
05 Apr 2019, 09:49Good day Roger,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option two)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option two)
FNB (First National Bank)'s reply05 Apr 2019, 09:49
Official
Good day Roger,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option two)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option two)
RB
Roger B's updateReviewer Update
11 Jun 2019, 15:16And then even after going to the branch to get the application done, it's been over 14 working days and still no update. Useless
RB
Roger B's update11 Jun 2019, 15:16
Reviewer Update
And then even after going to the branch to get the application done, it's been over 14 working days and still no update. Useless