Stupid consultants

So i found a vehicle i love and saved money to purchase me this calling through to the call center of FNB advising i would like to transfer my money to the car company that goes through very nicely asked for proof of payment so i can send this to the dealership and the consultants tells me sure it will be sent through shorty. I wait and wait and wait no email comes through i then call again this consultant then tells me it will arrive if not i should back tomorrow fine i accept this. This morning i call and that consultant tells me it will cost me 75c to get the email to which i agree after a hour still no email. I call through again this consultant tells me oh yes mam you have to wait till the payment reflects in the other person bank account before we can send you proof !! Spent over R100 airtime to call u guys no sorry no resolution incorrect expectations set no customer empathy no costumer services and you guys are FNB HOW CAN WE HELP YOU!