1 reviews | Active since Sept 2016

28 Dec 2016, 16:13

STUPID CALL CENTER AGENT

<p>I wanted my account number and Emanuel mako from telephone banking department asked me 30 questions, I passed them then he put me through the authentication thing..I passed as well..then he said he can't help me cos I failed.he gave me attitude, I asked for his supervisor then he placed me on hold for more than 20 minutes..I want that boy to get dismissed or else I am leaving FNB! !!</p>

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2016, 12:09
Official

Good day Mr. hope-hopikie-mapanya

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2016, 12:09
Official

Good day Mr. hope-hopikie-mapanya

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2016, 12:09
Official

Good day Mr. hope-hopikie-mapanya

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2016, 12:09
Official

Good day Mr. hope-hopikie-mapanya

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2016, 12:09
Official

Good day Mr. hope-hopikie-mapanya

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***