Stupid authentication questions!!!

I have just now tried having my online banking pay & clear now limit increased by calling the Online Banking call center. Now, I DO NOT have an issue with security questions being asked whatsoever! BUT, I do have a huge issue when OLD irrelevant stuff is being asked which are apparently based on outdated data in their system. After answering all the questions as accurately as I could I was told I failed but there is no reason for my failure. I am purely being told I have to go to a branch to verify myself. Only to have that happen AGAIN the next time I call because I will probably still not be able to answer any questions due to all the outdated info they have!!!<br> <br> I see it as a huge result as I am being told that I am probably not who I say I am....meaning I am trying to lie to the bank about who I am. In between the lines I read \Sorry sir but you have your finger up your back-end and it is your problem how you get it out"or also \""Sorry sir but you are a **** and you are trying to scan us\""!!!<br> <br> I have NEVER been insulted like this by FNB!!!"""