1 reviews | Active since Jun 2016

07 Aug 2017, 08:30

Stunning Performance once again - How we can't help you!!

<p>This fantastic bank that so proudly pronounces that they can help you on all the media platform availbale once agian falls short of its promises. This is the second time for me this year.</p> <p>After 2 debits orders fail on my "Premier Account", I get charged a fee and the Debit orders are not paid to the service providers !!! When I phone the professional telephone bankers I am told that this is my problem !!!!! How can you help me is what you ask ?</p> <p>If this is how you traet treat your Premier clients I would hate to find out how you treat other account holders !</p> <p>I have been a loyal banker at FNB for 29 years and this is what I get for it. No wonder Capitec is growing in this country - I will ceratainly look into what they can offer me now.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Aug 2017, 09:37
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

Reference number *** was issued for your complaint.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)