Student Loans and Conplaints

Dear FNB Complaints and Student Loans Department,

Please see below screenshots of documents sent to the Student Loans Department. I don't understand why this should take FIVE weeks and two subtractions on my account.

I have also taken the liberty of reattaching the documents for the THIRD time now. I refuse to send another email to the student loans department as they have not rep**** to the last two that I have sent and, given your reply, are clearly not helpful at this stage.

My ID number is ______. My student number is _______. I am currently registered with _____.

I expect this to be sorted out. Apologies mean nothing without results.

My next step would be to lay a complaint at the regulator, should this not be sorted out OR excavated to the relevant manager.

Regards Amelia Meyer

It should be noted that this adapted email has been sent two weeks ago now. I am still awaiting a reply. I will never again take out a student loan from FNB as this process is excruciatingly confusing due to the lack of information regarding documents required and lack of assistance- not even considering the word and time limit on the FNB AI assistant and complaint tabs on the app which make it almost impossible to state a case thoroughly. I lay my last complaint today. The previous complaint was numbered ***. My next stop is NSOFA.