Student Loan Feedback

Hi I called the student loan division advising them that I'm done with my studies and they can start deducting the capital amount. The consultant who picked up the phone could not tell me how much it will be every month if FNB starts deducting the capital amount. She said she will log a request and she will either email or call me to discuss further to which she never did. The same day I received an SMS stating that my request was resolved which is not true. (FNB :-) Dear customer, your query, reference number *** is resolved. FNB, a Div. of FRB Ltd.)I lodged a complaint via FNB online banking two days back and to this day I''ve not been contacted as per the auto response email. Can someone please contact me before you implement anything!