HB
Henry B

1 reviews | Active since Apr 2014

24 Jan 2017, 10:42

Student loan declined, personal loan of more value offered....

<p>I app**** for a student loan as surity. I was declined and told that this is due to the risk, but the person could not tell my why. He said that he could call me back the next business day, but never dit. On the same call he offered me a personal loan of more value than the student loan. I dont understand this at all, as my risk profile did not change, how can a bank then offer me more money? Seems like the bank is simply trying to sell a more expensive loan, which is unacceptable. FNB has been contacting me to switch to a private client, so I cant imagine that my risk can be bad. I also have a home loan and vehicle finance with FNB, so where is the risk? I am verry annoyed with this and lack of feedback. I am looking to other banks for better service and will move my accounts.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jan 2017, 10:53
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply24 Jan 2017, 10:53
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)