Student Loan Applocation-Yet issued a Personal Loan

NOT HAPPY !!! with the outcome of the Student Loan Department;they take very long to revert back to you.

The online application or website is not so useful when it comes to the application process, after 2weeks with out being called i eventually went through to the sunninghill branch, was assisted with a very helpful lady, who also tried for assistance via the student loan dept with NO success.

Eventually i received a sales call whereby I was informed once the sales call is done I must send the student documentation which was done. Everything is conducted via the FNB App with all authentication and OTP processes.

Numerous follows ups was done with the Branch Assistant lady & myself confirming what interest rates would be and the premium, only to find out now that I need a TOP-UP for the 2nd year of studying this was a Personal Loan and not a Student Loan.

There is no contact point to speak to a Student Loan Specialist or Agent as the contact numbers would ring and drop, asking for a Senior or Team Leader to return your call linked to the complaint is highly impossible to receive that call back.

After receiving 3 answered calls from FNB which is dropped from their side i eventually spoke to a sales agent at 8AM whereby I explained my story all over again, the call drops and no 1 bothers to return your call, that is some customer service?

This would be a bank I personally have been with for over 35years and this would be the service 1 receives I find this very disappointing.i would like a senior or team lead to contact me to rectify what has transpired and to also listen to the sales call when the initial supposed student loan application was conducted.