1 reviews | Active since Oct 2013
Stuck with unauthorised transaction (debit order)
I have a unauthorised transaction (debit order) on my account.
I have to request the reversal of the transaction via the call centre as the amount is above R200.
The call centre simply does not answer, even after waiting for more than 45 minutes on the phone.
FNB is wasting my time, my employer's time and airtime.
I WILL simply move to another bank if FNB does not call me back to have this transaction reversed.
Hello Reynierc ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Reynierc ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***