Stuck with FNB for life***

I have been battling with FNB Willowbridge to close my credit card account. I first went to the branch on Saturday, 4 Aug to close the account. I was informed that it will take between 48 and 72 hours to close account. One week later on 11 Aug, my account was still not closed and I had to return to the branch. On further investigation, FNB card division first denied that they have received any cancellation instruction and that is must be done by completing a relevant form, something that FNB Willowbridge wasn't even aware off. Great work in training your staff!!

A very unhelpful "team leader" Adele Esterhuizen stuck a form in my hand and told me to complete.... If I had to complete a form, why wasn't this done on my first request to close the account?

After a frustrating call to the FNB card division, FNB then miraculously managed to find my cancellation request. No explanation was given of why there was such a delay and why the account was still not closed. After requesting to speak to a manager, the call centre agent said that there are no managers available and that I must log a request to speak to a manager. What a joke!!!

With no solution in place, FNB Willowbridge was more interested in trying to shift the blame and wanting to log a complaint than try and come up with a solution.

After a nearly 2-hour visit to the branch I had to leave with no solution as to why my account hasn't been closed yet.

Today, I'm still sitting with a FNB account that I don't want and have to pay fees on and FNB is doing their utmost best to delay closing this account . If business is this tough, maybe better customer service will cause less customers to leave!

SORT OUT YOUR ISSUES AND CLOSE MY ACCOUNT AS REQUESTED!!