Stuck abroad without access to my money - thanks FNB!!!

Called in to customer care on 26 August and informed 3 agents, because the IVR routes you incorrectly and then the agents also can't redirect your complaint to the right department, I informed them that I am not in SA & I have been locked out of my online banking and premier banking customer service consults keep asking me to go into a branch to resolve this - I AM NOT IN SA!!!!! As a customer of FNB I've watched the customer service decline rapidly over the last 10 years. I would not recommend FNB to anyone...

Be careful, FNB will leave you stranded without access to your own money whilst traveling abroad.