CW
Chantell W

1 reviews | Active since Sept 2019

26 Mar 2020, 01:53

Stuck abroad - DESPERATELY SEEKING ASSISTANCE WITH ONLINE BANKING

I have been trying to get hold of someone at FNB to reset my password and sort out my online banking. I can't get through to the number provided because I am stuck abroad due to the current circumstances. SA is going into lockdown and I desperately need this sorted out before then because I need my online banking.

I can't receive a OTP because the vodacom network doesn't work here. Can someone PLEASE assist me??? It is quite urgent.

my mobile I currently use: +***7 Is there any other way to receive an OTP? My online banking needs to be verified apparently but there is no SA bank branch abroad. PLEASE HELP!

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Replies (2)
CW
Chantell W's update26 Mar 2020, 11:43
Reviewer Update
Thank you so much :). Looking forward to be able to do my banking again
CW
Chantell W's update27 Mar 2020, 06:17
Reviewer Update
Hi there

I wanted to write a compliment to FNB but Hello Peter is not allowing it for some reason.

I just wanted to thank you for your prompt response and for sorting my online banking out so quickly! Thank you Felicity Bantsi for your patience and for being so very helpful and understanding!

Kind Regards

Chantell