Stuck

So my phone gets ******. I get a new one and reload all my apps. Everything goes smoothly except FNB. A continuous nightmare. I tried to ewallet R1000 to an employee and was told I'd exceeded my daily limit! I was given a number to call.. *** but this was a dead end as my Approve It doesn't work. Online advice asked me to log in on my PC and select Online Bank Settings which I did. Next step was to click on My Devices which doesn't exist. This route was to help me delink my old device. Back to the phone. Went through all the options and selected the one that deals with Approve It not working. There I had the opportunity to speak to a consultant and was asked (yet again) for my ID. I'm then told that an Approve It has been sent so we are back to square one. My Approve It doesn't work. My limits can't be changed and I'm stuck!