JS
Johann S

1 reviews | Active since Jul 2016

19 Jul 2016, 09:49

Struggling with bank card delivery

<p>I find communication with FNB business banking difficult. This is partially due to my working hours and partially due to their systems not being compatible with my needs. I received a call from the couriers to arrange for delivery, but suddenly they refuse to deliver the card at my branch. I called my FNB Premier banker, who told me the card could be delivered to my bank. He tried to put me through to business banking, but the delay was too long and I had to hang up. FNB has tried to phone me numerous times, but I was always in theatre or other situations where I could not answer. They have given up, but I still don't have my card. I really need my card to be deliver to my branch of choice at the Mall@Reds, Raslouw, Centurion. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2016, 11:18
Official

Good day jshellopeter,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 965854.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)