1 reviews | Active since Nov 2012
Struggling to send device back
Hi
I bought a smart watch and decided to return the watch the very next day, 09 January 2017. I was told that the whole process takes 14 days. FNB has still not collected the device. The call center is useless, you get sent from FNB to the courier, back and forth and each party says they waiting on the other one before they can do anything.
Who should I contact to collect the item please?
Thank you
D
Hello dionw31@ ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello dionw31@ ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***