Struggling to reverse a payment not done by myself/ *****ulent

Two payments went off my credit card, I had to cancel my credit card today as a payment went off on the 30 August for 195.00 and then today 30 September for 195 . Reference Edreams +***. I am trying to reverse this but cannot on my app as it is not a debit order. They had not permission to take payments it looks like i swiped my card but i have not. please reverse the 2 *****ulent payments from my account. FNB has been referring me to various departments and no one is able to assist, the only thing i got right was to cancel my card, I am thinking about not applying for a new card and settling and moving to another bank as i am so frustrated!