Struggling to open an account since January

I am very dissatisfied with the service that I have been receiving from FNB. I have been trying to open an account with them since January, and they constantly request the same documents to be sent over and over again. After speaking to one of their consultants last week and she confirmed that I had sent everything that I needed to send through to them, I receive an email, with brand new documents that I need to fill in from the beginning. Also, they do not accept digital signatures, and it is almost impossible to get 4 directors to sign the physical document during lockdown. I requested them to phone me last week Friday to discuss and sort this out, but still have not heard from them. Why do you make it so difficult to become your client, FNB?