STRUGGLING TO OPEN AN ACCOUNT AT FNB

My son app**** for a bank account last year October and was promised that his card will be delivered within 5 to 7 working days.

2 months later we phoned FNB as we haven't received anything and they informed us that we need to go into the branch to sort out the query if we can't get hold of the couriers.

Needless to say we could not get hold of the couriers and early in January 2021 went to Meyersdal branch where we were informed that they will cancel the first request for the card and request a new one. This will now only take 5 working days but they will contact us once they have received the card for us to collect.

2 weeks later we went back to the branch as we haven't heard anything from them yet and were informed that the card was sent to the couriers (after it was arranged to collect the card from the branch) and it would take another 5 working days to get the card delivered.

After 2 days they delivered the card BUT it was found that they loaded my son's cell phone number incorrectly and therefore we could not activate the card as the wrong cell phone number is on their system. We can't load the banking app and we can't activate the card in any manner.

Upon contacting FNB (customer service) telephonically once again they informed me that I should go to an ATM to change his cell phone number. I then asked the lady if the card will be activated at the ATM then and she confirmed that it will.

I immediately went to an ATM and inserted the card. I then entered the pin they gave us and guess what the machine said - "sorry we cannot assist you as the card has not been activated".

I got back to the office and my husband phoned FNB again. They then told us we must do it at the branch.

I am fed up. We have been battling to open an account since October 2020 and if I must get into my car to drive to the branch I might as well just open an account at another bank where I get the card immediately.