Struggling to get to the correct department

I’ve been trying to contact FNB to request Prescribed Debt Confirmation Letters for my old accounts listed below: FNB Cheque/Overdraft/Smart/One/Commercial – *** FNB Personal/Student/Easy Plan Loans – *** FNB Personal/Student/Easy Plan Loans – *** I’ve tried calling and sending emails but I haven’t received any response or guidance. I’m not trying to blame anyone I just want help to get these letters so I can fix my credit. I would really appreciate it if someone from FNB could contact me and assist with the prescribed letters. Contact details: 📧 *** 📱 *** Thank you for your assistance. Kind regards, Murendeni Munyai