Struggling to get proper assistance / being passed on to different agents

I've been struggling for more than 5 days now. Ive made a loan with FNB and they consolidated my edagrs account. I called Edgars and they said that money hasnt been received and that the need a proof of payment. FNB supp**** with a debt consolidation report which edgars advised is not a proper proof of payment. Ive been calling everyday for the past 5 days to get this resolved. Everytime i call FNB loans i get through to a new agent; which means i have to explain my situation from the start again; which means that every call is a different solution. Every agent gave me a different solution and none of them worked. I was also told that no one can be 'assigned' to my problem because im not a private banker. ive been with FNB for years have home loan etc but if this continues ill move to new bank like capitec. Please call me to get this resolved.