1 reviews | Active since Sept 2011
Struggling to get funds from my inactive account
<p>I recently requested for my FNB Private Clients account to be closed as I am currently undergooing debt review. The account in question could unfortunately not be completely closed as a result of a RCP that i have with FNB, the person who assisted me telephonically then advised that my account be downgrded to prenier banking and that my montly fees would be less. I have now recieved payment on the said account and when i called no one could provide clarity on how i can acess these funds and I am really in urgent need.The problem is i cannot transact at all in this account, but to my surprise it is still able to recieve payments? </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thanks for the immediate call yesterday after the above formal complaint. I am however still awaiting a call from the person who have been assigned to deal with the matter in question. The funds in the account are urgently needed please...Refeence: **********
Thanks for the immediate call yesterday after the above formal complaint. I am however still awaiting a call from the person who have been assigned to deal with the matter in question. The funds in the account are urgently needed please...Refeence: **********
This is a humble note of appreciation for the outstanding customer service have recieved with regards to the above matter from Tthe FNB team. I have been with Metropolitan since 2004 and each time I indicate I was not pleased, I get assistance. Have now managed to acess my account and utilise the funds I was struggling to get hold of. Thanks
This is a humble note of appreciation for the outstanding customer service have recieved with regards to the above matter from Tthe FNB team. I have been with Metropolitan since 2004 and each time I indicate I was not pleased, I get assistance. Have now managed to acess my account and utilise the funds I was struggling to get hold of. Thanks
This is a humble note of appreciation for the outstanding customer service that I have recieved with regards to the above matter from the FNB team. I have been with FNB since 2004 and each time I indicate I am not pleased with their services, I IMMEDIATELY get assistance.
Have now managed to acess my account and utilised the funds I was struggling to get hold of. Thanks from the botton of my heart!
This is a humble note of appreciation for the outstanding customer service that I have recieved with regards to the above matter from the FNB team. I have been with FNB since 2004 and each time I indicate I am not pleased with their services, I IMMEDIATELY get assistance.
Have now managed to acess my account and utilised the funds I was struggling to get hold of. Thanks from the botton of my heart!
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***