WJ
Wendy J
1 reviews | Active since Jun 2019
17 Jul 2019, 12:23
Struggling to get a paid up letter
I had a personal loan with FNB and I settled the payment, I called them to request for the paid up letter they told me that it will take up to 48 working days to receive it. Where els in some institutions you receive it as soon as you settle the amount, please assist me on this metter
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Replies (2)
FNB (First National Bank)'s replyOfficial
17 Jul 2019, 13:56Good day Wendy Jali,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply17 Jul 2019, 13:56
Official
Good day Wendy Jali,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
WJ
Wendy J's updateReviewer Update
17 Jul 2019, 14:26Thank you I have received the letter
WJ
Wendy J's update17 Jul 2019, 14:26
Reviewer Update
Thank you I have received the letter