Struggling to get a paid up letter

Item: FNB (First National Bank)
Rating: 1
Author: TauN T

<p>Dear FNB. I fully paid my loan and Ive called numerous times asking for a paid up letter, I even sent an email to Vernon Scheepers(Since he's the one who provided me with the settlement amount) and my profile to be updated but to my suprise one of your consultants by the name of Angel Manyoni said there's still an outstanding amout and the account is not yet closed. PLEASE SEND ME THE LETTER COS I NEED IT ASAP. </p>

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

11 Jul 2017, 16:34

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply11 Jul 2017, 16:34

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

TauN T's updateReviewer Update

13 Jul 2017, 09:42

STILL WAITING....

TauN T's update13 Jul 2017, 09:42

Reviewer Update

STILL WAITING....

TauN T's updateReviewer Update

21 Jul 2017, 12:22

Thank you for the letter, but why have you not updated my profile and change the account status to closed or paid up...its still showing unpaid on the bureau.

TauN T's update21 Jul 2017, 12:22

Reviewer Update

Thank you for the letter, but why have you not updated my profile and change the account status to closed or paid up...its still showing unpaid on the bureau.