Struggling to close Money Market and Business Account for almost 6 months

I am a customer of FNB Hendrik Verwoerd Avenue Centurion. For the last 6 months I have been trying to get MY money from the money Market into my business account, close the business account and get FNB out of my life. I sold my business, this the account hasn't been used for months, but stop orders keep going off , from an account with obviously no funds in it. Eventually last week I was assured that everything would be settled by Friday of last. On Saturday morning I received a phone call from a Jeffrey ( name might be different) assuring me that the money Market money will be transferred last week Friday into the check account and that also received instruction to reverce all costs on the the check account due to their negligence. Yesterday I received a phone call from the manager to find out if everything has been sorted upon which I responded no. He promised to contact the guy working on my account and have my accounts closed, costs refunded and immediately call me back. Well, 30 minutes later I called the manager only to find out that the guy working on my account is no-where to be found. Shame on you FNB Hendrik Verwoerd Avenue. I want ALL COSTS REVERCED ON MY CHECK ACCOUNT TODAY FROM DATE OF REQUEST OF CLOSURE OF ACCOUNT WHICH WAS 18 MAY 2017 PLUS MY MONEY MARKET MONEY . I NEED THIS TO BE DONE THIS MORNING BEFORE 10:00 OTHERWISE THE OMBUDSMAN WILL BE MY NEXT STOP.