1 reviews | Active since May 2017
Struggling to Close account with FNB
I have been trying to close my account for over a week now with nos success. I have spoken to roughly 4 people on the secure chat line and they escalated and increased the urgency twice. The reason this worries me is that this is a Platinum account and costs are high on the account. The longer it is open the better the chance I will be held liable for hidden costs.
Please close this account immediately
Good day Johan Opperman,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Johan Opperman,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)