Struggling for paid up letter at FNB Bank

Good day Hellopeter

In October 2018 I cancelled my involvement with debt review, which I agreed 60 month period then 2018 that was our 60th month agreement. I then decided to finish up my outstanding creditor's that were not paid completed by DebtSafe(debt review company), I then move immediately effectively closing my FNB revolving loan that was December month in 2018 and I was left with MFC division of Nedbank.

Rolling down the years in July 2020 I finished my MFC account then I requested paid up letter and they helped me without any problem. I sent to Debt review for clearance letter, then I was asked about FNB account paid up letter. I went back to FNB requesting paid up letter, I was asked to wrote again letter closing the 2018 paid up already account to be closed on 31/07/2020. I then waited for the bank to respond back to my request for paid up letter until today no one responded I always been told about 24-48 hours of business working days.

When I go to the branches I only get statements which does not assist me to receive my clearance letter.

Kind regards

Mbongeni Ketsekile