STRUGGLING FOR MORE THAN TWO MONTHS TO GET MY CREDIT CARD REACTIVATED

I have been struggling for more than two months now to get my credit card reactivated. This started when I was at the Northmead Square branch in March, knowing that I'll be abroad from May and Maggie was so kind to try and help me. Maggie called both the KYC and Credit Card Department and spent more than an hour on the phone and each department told her that it's the other department's responsibility. She requested that I lodge a formal complaint on the FNB App, as she had 4 clients waiting for her to help them.

Below are the Complaint Reference Numbers, exact dates and feedback I received:

Complaint Ref *** lodged on 7 April and FNB responded on 28 April that I must once again fill in the Ongoing Due Diligence form that Maggie already sent to both the KYC and Credit Card Department in March. I was told to send this document to *** in order for my credit card to be reactivated. I sent my documents through on 10 May. I got no response and sent a follow up email to *** on 12 May requesting any sort of feedback regarding my credit card reactivation. The KYC department responded on 14 May asking me to provide my ref number and SA ID number (which can be found on the documents that Maggie and myself had completed and sent to them multiple times). I sent my documents through once again on 17 May with no feedback from the KYC Department.

Complaint Ref *** lodged on 13 April - No response until this day

Complaint Ref *** lodged on 12 May and Zubeida Khan from the PPCB Department responded the same day and claimed that an urgent request was sent to the relevant department for assistance and once they get feedback, they will advise accordingly (I never received any feedback after this). I then emailed Zubeida Khan on 16 May and requested feedback on this matter and only got the below emailed sent to me on 17 May: RE: Re: *** - [External Email] [REF:***]

I stil haven't received any feedback regarding this matter and my credit card is still not reactivated, therefore after all of these complaints on the FNB app with no joy, I hope that lodging THIS complaint on HelloPeter finally gets me the assistance that I've been waiting for for more than two months now.

Please contact me via email on *** or on my int number +***2