Struggling for months to get bank account opened

We have been trying since the June to open a business account with FNB. Online portal does not work. Eventually got hold of call center 03/07/2020 they said they will open the account and send a mail to let us know what FICA docs is required. We received no feedback, no assistance from call center. We lodged complaints on the FNB website, got no response. We went into a branch they said they cannot assist we must talk to Bradley Forman, because he apparently opened the account. Branch gave us his e-mail address, we send all the FICA documents to him, but he does not respond to any e-mails and we cannot get hold of his phone number anywhere.. We have been struggling for more than two and a half month and we still do not have a bank account. It seem FNB does not want new business customers, because they offer zero communication and support to open a bank account!