Struggles with internet banking

It is with great sadness that I write this. I am disappointed in the service that we as a club have received. We changed signatories earlier this year filled in all paper work and the only thing that was left was internet banking. In the past we had it and it was working hut since we changed signatories it's just not working. We have made numerous calls to try get it fixed only for us to be told to go to the branch. We get to the branch and they just call internet baninkg. We were promised that this would be sorted but here we are two weeks later and still no progress. Only two signatories can load and approve payments the third can't. We cannot be dealing with something like internet banking for over 4 months with no way forward. As it stands we might as well move banks cause the service we got has been nothing but poor.