Struggle with FNB Continues 10 months

Item: FNB (First National Bank)
Rating: 1
Author: George D

So the struggle continues. July 2018 I requested a REFUND for 2 unauthorized transaction of R819.99. The consultant stopped my card and a new card was issued. It took FNB almost over 10 months to credit the R819.99 (December 2018). Two days after the credit the transaction was debited again.

After holding over 15 minutes a consultant eventually answered my call. Had no idea how to help me , I got so frustrated and asked him if it would be better if I close my account and move to another back. Surprisingly the consultant said yes close your account.

FNB must be the worse bank. Ive just opened a Standard Bank account and will be moving this month, BUT I still need the money back in my account.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

07 Dec 2018, 13:29

Good Day,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NFwas issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologize for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply07 Dec 2018, 13:29

Official