WC
Witchious C

1 reviews | Active since Feb 2017

22 Feb 2017, 09:46

Struggle to open an bank account

<p>We started another business, and needed an back account. </p> <p> </p> <p>At first the process went smooth and the guy on the phone opening the account was very helpfull, and this process was excellent. But then i had to submit some documents that also went fine, but then they keep on requisting an valid proof of address, and i did send the letter of confirmation of the business with the address but this was not sufficient, i then send about 10 emails further trying to figure out what will be suitable, i even opt to give an police statement saying the business is trading from this specific address but this also was good enough. What i tried telling the person it is an new company so there is no papertrail and that the bank account wil the first way to go forward.</p> <p> </p> <p>But still I'm struggling like hell to get this sorted.</p> <p> </p> <p>If anyone can assist in getting this sorted, as we need to send out invoices.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2017, 10:18
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)