Struggle registering for online banking with FNB

I have had another bad run with FNB of late.

I have tried to register for online banking on their website. First i tried this process via my cellphone but didn't have any success. I also tried to register on the website via my laptop.

I received an error message after attempting to register with my account number, with my pin and card number and the final option, with my id number.

I contacted FNB via email and received a reference number (***). This was on 27th of September '22. I received a call back from Kensane and I explained the situation to her. I told her that i would attempt to try and register on my laptop (accessing the non-mobile website) but after doing so I received the error messages above.

I rep**** to Kensane on the 2nd, 5th, and recently the 9th of October and have not yet received any response. I'm curious as to why FNB isn't that interested in providing feedback to customers. I am currently a client with them but I'm closing my account if i cannot register for online banking because that is the ****ionality that i am looking for.

I'm curious as to what the response will be regarding the matter.

Kind regards