1 reviews | Active since Jul 2017
Stranded overseas because card not working
Our Fnb cards worked perfectly yesterday. We are abroad and today need to pay hotel bills and the card is declining despite there being funds in my account. We are stranded abroad with an infant because of Fnb. When I call they are making me wait and on Fb they do not respond to messages.
Good Day
We sincerely apologise for any inconvenience caused that you may have experienced.
Please be advised that online banking and card purchases was temporally down but our system administrators had corrected the error and we was advised that this was a National problem but we are up and Running.
Again we value you as a client and sincerely apologise for the frustration caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We sincerely apologise for any inconvenience caused that you may have experienced.
Please be advised that online banking and card purchases was temporally down but our system administrators had corrected the error and we was advised that this was a National problem but we are up and Running.
Again we value you as a client and sincerely apologise for the frustration caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)