Stranded in Thailand

<p>I am currently on holiday in Thailand with my wife & 2 children. I had used both my FNB Cheque & Credit Cards here until this evening, when without warning FNB blocked both cards and left me stranded at a restuarant unable to pay.! Do you know how stressful it is to be in a foreign country with two children and no access to funds!? A costly telephone call to FNB identified it as a FICA issue. Why didnt my personal banker Revati Vishnu call me to remind me about FICA or why didnt I get SMSs or notifications on the FNB app on my phone that FNB was about to block my card!!??........probably because FNB knows very little about customer service. </p> <p>Maybe thats why FNB payoffline is "How Can We Help You" because they have no flipping clue and need their customers to tell them how.</p> <p>Thank GOD.....I had a Bidvest Bank World Currency Card that could be recharged by a phone call to them in South Africa - they saved my holiday.</p> <p>It was also VERY strange that FNB said they couldnt get through to my cellphone when I begged them to help me but Bidvest Bank managed to get through every time!!</p> <p>FNB your customer service SUCKS!</p>