Stranded Abroad With No Dedicated Banker Available To Assist

I've been banking with FNB for a couple of years and always advised all my friends to move their banking over to FNB due to the good services received. But this has changed and I will no longer advise any of my friends or family to move their banking to FNB. In actual fact I will advise any of my friends and family to move their banking away from FNB as they don't care about their clients. I recently upgraded my account from Private Banker to Private Wealth, and due to the fantastic service that was delivered, my portfolio was never upgraded.

Being stranded abroad and not being able to have the assistance needed on my account, as NO banker was allocated to my account since the upgrade was conducted. My previous banker is the only one trying to resolve the issue with no luck as she is restricted to assist.

I need to make Forex payments, and is going back and forth as there is constantly an issue with something, and being on the other side of the world from South Africa, this is becoming an expensive exercise to phone and getting things sorted out.