Strand FNB Branch manager (Natalie) bad service

I went to Strand FNB branch and had the worse experience of customer service. The bank set up was unprofessional and the communication aggressive and not patient. So I needed to reset my app as I have a new device and a phone. Firstly they directed me to an (ancient way of doing banking) robot voice telephone banking option in the corner and was waiting for 15 min in the beginning for a consultant to pick up the phone. They made me call customer service and that I could do from home. The branch manager did not know that she had to verify my Identity first and then liaise with customer service thereafter..... Eventually someone picked up. The consultant then left the phone hanging and directed me to a separate room to do my finger verification. After the finger verification on the computer told me again to go back to the phone. By then the call centre dropped the call. Then the Branch manager Natalie told the consultant she has 3 other customers waiting. Took the girl away from us while she was still busy with us. Then made us dial again. This time we waited 20 min. Eventually the call centre guy picked up and dropped the call again. Then we asked her is there no way that we can be helped at a counter on the computer system. She said only online banking and from the phone helpline only. She then left us with another phone call and went to stand in the opposite side of the room against a wall and just watched us from a distance. By then we were already 1hour and a half in the bank and felt frustrated. The FNB app is so modern, yet it has such a primitive way of getting your new device verified. By then I demanded to speak to someone more senior as this is shocking service. She then took me to a private room and again dialed the online banking. I was patient enough to do the whole process again... However, when she said you must do the finger verification again - I left the bank and was completely frustrated. My friend advised me to rather go the Somerset Mall FNB branch. She advised me that their service will be better as she felt the branch manager was unprofessional and it looked like she did not know what she was doing. As you never take a consultant away in the midst of a query. In a few minutes I was given a solution at FNB Somerset Mall and verification was done from a consultants desk and verification done on the computer. I left after 30 min. I was astonished how two different branches can be so different in service delivery. If I think back the attitude of the Strand Branch manager Natalie was completely disrespectful telling the consultant she has to leave us and she needs to attend to other customers. Then she would dial the number and leave us at the phone waiting for 20 min at a time and go and stand in the opposite corner watching us from a distance. It was the worse unprofessional service ever from a branch. (Strand FNB - Cape Town. )