Stopped transactions after we FICA'Ed our business account

<p>We received an sms requesting us to FICA our business account, we went to FNB, Brooklyn Branch on Sa****ay morning and spent approximately 2 hours giving all the relevant details to FICA our business account. Yesterday we receive a text message from FNB informing us since we never FICA'ed our account there would be a transactional hold on the account. FNB gave a phone number on the sms which I called to try sort out the issue, after holding for 10min I left a voice message, then called them again 2 hours later (approximately midday) and left another voice message requesting them to call me. FNB still has not called me back to sort out this issue and there is still a transactional hold on our business account.</p>