RC
Rina C

1 reviews | Active since Oct 2011

06 Jun 2017, 14:21

STOPPED DEBIT ORDERS WITHOUT MY KNOWLEDGE

<p>I wrong debit order was passed through my account, I went into to bank to have this stopped and the money reversed. Since then all my Nedbank debit orders was stopped </p> <p>I spoke to consultants several times to try and correct this and they stated something about terms and conditions....... as I understand it ... FNB's terms and conditions is to messup your account and be the cause that you are listed as a bad payer because your debit orders did not go through</p> <p>Why and how was my debit orders stopped without my permission,, what is FNB going to do about my credit record of debit orders that did not go through???????</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2017, 14:45
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)