Stopped debit order went off
I stopped a debit order yesterday which I have a payment dispute over and FNB Clearwater assured me it would not go off my account. Well the debit order went off my account and now I am unable to pay my other debit orders. I need this reversed immediately as my debit orders are going off tonight.
Bad service FNB. Very unhappy.
Hello inge-humby ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello inge-humby ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***