1 reviews | Active since Feb 2015
STOPPED ACCOUNT
During the year the treasurer of the Church /park account received uncomfortable sms' and telephone calls - claiming to be from FNB - requesting information and due to ***** we instructed them to ask the branch to phone us or send an e-mail.<br> Two weeks ago we received a call from a guy and he asked us to go to the nearest branch and take I/d's with.Before we could act to his instruction, they put a hold on our account. After that we then send the chairman to the Strand Branch, but they couldn't help because the Jhb h/o? didn't want to give information<br> to the FNB staffmember. Gave the chairman a reference and telnr to hand to me as treasurer. Visiting the branch on Saturday also lead to nothing. they asked me to use the reference on Monday and it seems to them that they do need Financial Statements fro us. For what reason? We never app**** for loans, we never overdrawn our account in error, or never app**** for overdrafts. We do have enough finances to handle the Church business department. In the meantime I must pay people but we are unable to withdraw any monies. Please investigate and come back soonest! Wages are awaiting! Please Note: We are regular bankers. Suzette Steenkamp
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 625695.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 625695.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
