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Ann D

1 reviews | Active since Mar 2015

16 Mar 2015, 20:45

Stop using Digital Planet!

From a customer who has been with you for over 15 years, who has paid off two loans in record time, who has never opened an account with another bank, stop using Digital planet to deal with Smart device delivery. They are terrible, make empty promises and the devices are never delivered on time. Go have a look at the amount of complaints they have. Seriously. They are tarnishing your brand and making me question FNB as an institution.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Mar 2015, 08:11
Official
Hello Anndelgado,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 647753.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

Best regards,