RS
Roana S

1 reviews | Active since Mar 2018

09 Apr 2018, 14:58

Stop the unauthorized debits

Can FNB stop taking money out of my account. It is ridiculous to go against the agreement in this manner. This is the 4th debut made on my account this month alone and it is only the 09th. I am tired of logging calls and waiting days for a response and reversal. Today’s call remains unanswered. Not even feedback via email. I want this to be reversed and stopped immediately.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2018, 09:31
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***