Stop taking liberties with MY money. So sick of FNB and their BS

FNB, I am honestly getting sick of your **** now. I've had it. Last week I wrote in hello Peter about how you just did away with all Gold Card members ebucks points, after YOUR consultant convinced me to downgrade from a Premier account to a Gold Account for ebucks purposes.

Then this week, you have a consultant call me only to read a damn PDF of the internet to me about how the points have changed in hooes on resolving a "high priority complaint" and you called it in your sms's.

Then, you idiots think it's fine to take liberties with my money and remove R120 for a "Card replacement fee" when Firstly: I never asked you for a new card Secondly: YOU advised me to downgrade in the first place from Premier to Gold in your branch, and YOU advised me that there is no need for a new card back then already

Now why the HELL are you deducting random ****** amounts from my bank account. I'm a premier client again, and with the mess you guys have currently been up to, I still actually have and still use my premier card I've always been using.

Put my money back NOW. You never quotes me R12p for a new card. I never accepted ANY new card request, and O DONT NEED A NEW CARD.

ALL I NEED IS FOR YOU TO DO WHAT YOU SAY AND KEEP TO YOUR WORD.

To date: Your consultant convinced me to consolidate my home loans for a better rate Then your same consultant declined my application after I completed the docs they sent Then YOUR consultant walked me through everything j needed to do to maximise my ebucks, so 1) I locked up money in fixed deposit with you, ONLY TO HAVE YOU CHANGE THE EBUCKS EARNING RULES THE NEXT MONTH... SO NOW I GET A **** INTEREST RATE, AND NO EBUCKS FOR IT WITH YOUR NEW EARNING RULES

Then, I send you guys a message in hello Peter telling you that AGAIN I did what YOU suggested, and AGAIN you went back in your word and *****ed me over. 1) move my building insurance over to you 2) move my life insurance over to you 3) take out a fixed deposit with you 4) increase my savings account amount with you 5) move to a golf account to maximise rewards

So now that YOU changed the rules and move the goal posts again, I move back to premier and you TAKE R120 of my account without any request. I'm beyond ****ed off with you

Put my money back NOW. I DID NOT ORDER A NEW CARD, AND IM TIRED OF HEARING YOUR CONSULTANTS TELL ME ONE THING ONLY FOR YOU AS A COMPANY TO DO ANOTHER

Guys, y