MC
May C

1 reviews | Active since Jan 2018

24 Jan 2019, 13:31

Stop spamming me with telemarketing

FNB,

Please let me know a way to opt out of any telemarketing calls. I never signed up for any, and I do not appreciate to be spammed especially in the most inconvenient time of the day. The most annoying part is your consultants are reading everything out from a script. I've asked several times what is the call about and they keep reading. Frankly, if you want your clients to appreciate and potential purchase what you were trying to sell them, please be more human. Who wants to talk to a recorder?

The other annoying topic is, I got calls to upgrade my account. Excuse me, if they actually look into the record, I specifically requested to have my account downgraded to the entry level account - an Easy Account, which is a drop of at least three levels. There is a reason for it, so please stop offering me to upgrade.

Get your facts straight before calling your clients

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jan 2019, 15:04
Official
Good Day May C  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 
Ref: ***NF 
Regards, 
Hello Peter Team 
Tel number: ***