STOP sending the same copy paste reply and insulting your customers!!!

STOP sending this *******!!!! BELOW IS THE STANDARD REPLY FROM FNB. ITS A COPY AND PASTE AND NOTHING GETS DONE! It is actually insulting to treat clients this way!! Stop spending advertising money trying to lure new clients when you can't treat your current clients with respect!!!

Good Day,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is: **********.

Regards, FNB Customer Resolution Center Email address: ***********