Stop robbing us

I went to the Maponya branch mall and was assisted by Kabelo, to try and close my late mother's estate account. The process was unsuccessful, both he and his superior couldn't assist me so he escalated the matter and promised to call me within the coming days. It's been a month now and no call from him, I then decided to call into the client services and spoke to some who confirmed that the matter was escalated and that she would request her supervisor to contact me the next day. How about you don't take our numbers and promise to call when you're not going to call back. It's upseting to get charged for something that you don't want and made means to closed but the bank failed to assist.

Your representatives need diaries clearly because they don't remember to do what they promise to to.

And now I'm being charged for accounting I've tried twice to close. Stop robbing us